1. Introduction
GAVO B.V. ("GAVO", "we", "us", or "our"), a company registered in the Netherlands, is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website at gavobvsoftware.com or any of our software products and services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, and company name when you reach out to us or fill in any contact forms.
- Usage data: IP address, browser type, operating system, pages visited, referring URLs, and timestamps when you visit our website.
- Communications: contents of emails, messages, or other communications you send us.
- Account data: credentials and preferences if you create an account with any of our software products.
- Payment information: billing address and payment method details, processed securely via third-party payment processors. We do not store full card numbers.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our software products and services.
- To respond to your inquiries, requests, and support tickets.
- To send transactional communications such as confirmations, invoices, and technical notices.
- To improve our website and services through analytics.
- To comply with legal obligations under applicable EU and Dutch law.
- To send marketing communications where you have given explicit consent (you may opt out at any time).
4. Legal Basis for Processing (GDPR)
As a Dutch company operating within the European Economic Area, we process personal data on the following legal grounds:
- Contract performance: where processing is necessary to deliver our services to you.
- Legitimate interests: for analytics and fraud prevention, balanced against your privacy rights.
- Legal obligation: to comply with applicable laws and regulations.
- Consent: for marketing emails and non-essential cookies.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential cookies: required for the website to function correctly.
- Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
- Marketing cookies: used to deliver relevant advertisements, only with your consent.
You may manage cookie preferences through your browser settings or our cookie consent banner.
6. Data Sharing and Third Parties
We do not sell your personal data. We may share your data with trusted third parties solely to operate our business, including:
- Hosting and infrastructure providers.
- Payment processors.
- Analytics services.
- Customer support tools.
All third-party processors are bound by data processing agreements and may not use your data for their own purposes.
7. International Transfers
If we transfer personal data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR Chapter V, such as Standard Contractual Clauses or adequacy decisions.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.
9. Your Rights
Under GDPR and applicable Dutch law, you have the following rights:
- Access: request a copy of the data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your data ("right to be forgotten").
- Restriction: limit how we process your data in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: at any time, where processing is based on consent.
To exercise any of these rights, please contact us at the address below. We will respond within 30 days.
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
GAVO B.V.
Email: privacy@gavobvsoftware.com
Website: gavobvsoftware.com
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.